Service portfolio
GLOBAL ASSISTANCE SLOVAKIA, s.r.o.
The Company was founded in 2004 with the aim of providing innovative assistance services and customer centre services. It is part of the Vienna Insurance Group, an international insurance corporation.
Motto
To be the first able to help you.
Assistance services
Performance
2023
Answer Rate97%
files per day on average during the year120
arriving to the location of an incident on average38 min
calls per day during the year230
Assistance Services
Share of Assistance services
Roadside Assistance
Medical Assistance
Home Assistance
Miscellaneous
About us
CLIENTS' OPINIONS
... I would like to thank Global Assistance Slovakia for taking excellent care of my situation. Had I not been covered, I don’t know what I would’ve done. They provided high quality service. I am pleased that people abroad can turn to you in emergencies. I hope that in the future as well, you can continue to help people who contact you in emergencies when they are abroad. Thank you once again. I wish you much success.
My family and I would like to thank you for quickly resolving our vehicle breakdown, which occurred on a Saturday evening after 10 p.m. on the motorway leading to Brno. I appreciate your assistance even more since the vehicle towing and the crew's work in bad weather conditions was done very quickly and to our overall satisfaction.
When I arranged the insurance coverage, I had no idea that household insurance also included assistance services. I discovered this only later when a door got slammed shut and I was able to get in touch with the insurance company. They gave me your contact information. I would also like to mention that the locksmith came within 35 minutes, opened the door and changed the lock, and I didn't have to pay anything. I would like to thank you once again.
Thank you very much for providing information, explaining the problem and proposing how to proceed when dealing with the car service centre. Yours sincerely,
We would like to thank the customer service representatives at the assistance service for their personal and professional approach and for their efforts when organising examination of my daughter in the hospital and her subsequent repatriation home. You assisted me in a very difficult situation, for which my entire family and I are very grateful. I thank you very much for your help and wish you all the best and much success.
Assistance procedure
We wish you and your loved ones a safe journey home.
We are here to help you. Global Team.
Contact us
Leave us a message
From abroad
+421 263 532 236 (vehicles)
+421 268 202 060 (travel) global [at] globalassistance [dot] sk globalnet